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WORKWEAR. FOR THE WAY YOU WORK.

Your legal guarantee rights

Accessible text version

English

Open the full-size notice — English Your rights in the EU — QR code destination

Accessible text version — English

Legal guarantee

Minimum two-year legal guarantee protection for goods sold in the European Union.

Consumers can claim their rights under the legal guarantee of conformity, for example if goods:

do not match the description;
do not function as intended.

Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:

free repair or free replacement;
in some cases, a price reduction or full reimbursement.

Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.

For more information on your rights in a specific country, scan the QR code below or ask the seller.

What to do if you receive non-conforming goods:

Contact the seller as soon as possible to report the issue;
Provide proof of purchase, such as a receipt, invoice, or bank statement.

Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good.

Slovenščina

Open the full-size notice — Slovenščina Your rights in the EU — QR code destination

Accessible text version — Slovenščina

Zakonsko jamstvo

Najmanj dveletno zakonsko jamstvo za blago, ki se prodaja v Evropski uniji.

Potrošnik lahko uveljavlja svoje pravice na podlagi zakonskega jamstva za skladnost, na primer če blago:

ne ustreza opisu,
ne deluje, kot je predvideno.

Prodajalec je odgovoren za vsako neskladnost, ki je obstajala ob dobavi blaga in ki se pokaže v zakonskem jamčevalnem roku. V takem primeru mora prodajalec ponuditi:

brezplačno popravilo ali brezplačno zamenjavo,
v nekaterih primerih znižanje kupnine ali celotno vračilo plačanega zneska.

Nekatere države imajo daljši zakonski jamčevalni rok. Za rabljeno blago se lahko uporablja krajši rok, vendar ne sme biti krajši od enega leta.

Za več informacij o svojih pravicah v posamezni državi skenirajte spodnjo kodo QR ali se obrnite na prodajalca.

Kaj storiti, če prejmete neskladno blago:

Čim prej stopite v stik s prodajalcem in ga seznanite s težavo
Predložite dokazilo o nakupu, kot je potrdilo o plačilu, račun ali bančni izpisek.

Prodajalec in proizvajalec lahko ponudita tudi tržne garancije, ki se uporabljajo neodvisno od zakonskega jamstva. Opazite lahko na primer to oznako GARAN, ki predstavlja tržno garancijo trajnosti, ki jo proizvajalec ponuja brez dodatnih stroškov in ki zajema celotno blago.

For you. For your team.

ZENTUSWORKWEAR

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English

Legal guarantee

What to do if you receive non-conforming goods:

Slovenščina

Zakonsko jamstvo

Kaj storiti, če prejmete neskladno blago:

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