Customer help
Good questions. Clear answers.
A few useful things to know about ordering, delivery, returns and choosing your workwear.
Where do you deliver, and what does it cost?
Enter your delivery address at checkout to see the available destinations, shipping methods and costs for your order. Options depend on the destination and order value; the final details are shown before payment.
Shipping policyWhen will my order arrive?
Estimated delivery times are shown at checkout. Orders are prepared on business days, and processing can vary during busy periods. Delivery estimates depend on the selected method and destination and are not guaranteed dates.
Shipping policyHow can I track my order?
When tracking is available for your delivery method, the tracking details are sent by email after dispatch. Check your Spam or Promotions folder if you cannot find the email. Contact us with your order number if you need help.
Contact usHow do I request a return?
For eligible EU/EEA consumer purchases, email contact@zentus-workwear.com within 14 calendar days of receiving the products to notify us of withdrawal. Include your order number, name and the products and quantities to return. Products must then be returned within 14 days of your notice. See the return policy for conditions and exceptions.
Email a return request Return & refund policyWho pays for return shipping?
Return shipping is paid by the customer, except when the return is due to our error or a confirmed defect or damage on arrival. The return and refund policy explains the conditions and which delivery charges can be refunded.
Return & refund policyDo the same return terms apply to business orders?
Business purchases have separate return conditions. A return is not automatically accepted under the consumer 14-day withdrawal policy. Contact us before sending products back and read the business-customer terms in the return policy.
Return & refund policyHow do I choose a size?
Use the sizing information for the specific product and consider the layers you will wear underneath. If you are between sizes or unsure about fit, contact us before ordering.
Fit & sizingCan I enquire about clothing for my team?
Yes. Use the team enquiry form to share your industry, number of people, products, sizes and quantities. Include any questions in your message so we can respond to your requirements.
Workwear for your team